Notification
October 05, 2021
Dear Valued Subscribers,
Please be informed you that Facebook, Instagram and WhatsApp came back online Tuesday after an outage that lasted more than six hours. Facebook said the problem was caused by a networking issue.
For any queries, Please feel free to contact us directly at our NOC phone numbers
24/7, +88 01730-376 378-82 & 01755-660 191.
October 04, 2021
Dear Valued Subscribers,
Please be informed that you got an interruption in Facebook, WhatsApp & Instagram service from 9:45PM due to the Global outage problem. We are working on it with our upstream and we will get it fixed as soon as we can. Please have patience during this time.
Please feel free to contact us directly at our NOC phone numbers
24/7, +88 01730-376 378-82 & 01755-660 191.
May 23, 2021
Dear Valued Subscribers,
This is to bring your kind attention that an emergency maintenance work is planned on the SEA-ME-WE-4 International Cable System on 28th May 2021 Friday at noon 2:00PM to 10:00PM (BST) 8 hours and during the maintenance window Traffic will be re-routed to another path (SMW5 & ITC) so you may get high latency to the destination.
We will be closely monitoring the impact and further measures will be taken to minimize the impact. Our team will be available to assist you through the process and will share updates as and when available.
Please feel free to contact us directly at our NOC phone numbers
24/7, +88 01730-376 378-82 & 01755-660 191.
Press Release:
Press Release regarding SEA-ME-WE-4 Maintenance from BSCCL
January 24, 2021
Dear Valued Subscribers,
This is to bring your kind attention that an emergency maintenance work is planned on the SEA-ME-WE-5 International Cable System on 30th January 2021 Saturday at midnight 2:00AM to 6:00AM (BST) 4 hours and during the maintenance window Traffic will be re-routed to another path (SMW4 & ITC) so you may get high latency to the destination.
We will be closely monitoring the impact and further measures will be taken to minimize the impact. Our team will be available to assist you through the process and will share updates as and when available.
Please feel free to contact us directly at our NOC phone numbers
24/7, +88 01730-376 378-82 & 01755-660 191.
Press Release:
Press Release regarding SEA-ME-WE-5 Maintenance from BSCCL
April 18, 2019
Dear Valued Subscribers,
This is to bring your kind attention that a schedule maintenance work is going to be performed on the SEA-ME-WE-4 (Only Segment-1.6, Cox's Bazar Landing Station) International Cable System from 20th April 2019 to 24th April 2019 again 27th April 2019 to 1st May 2019 and during the maintenance window service may be interrupted (Like: Bandwidth congestion, Packet loss and High latency to some destination networks).
We have taken measures to mitigate this by backup capacity on alternative routes SEA-ME-WE5 and ITC. We will be closely monitoring the impact and further measures will be taken to minimize the impact.
We will update you in this regard whenever we will get any. Our team will be available to assist you through the process and will share updates as and when available.
Please feel free to contact us directly at our NOC phone numbers
24/7, +88 01730-376 378-82 & 01755-660 191.
Press Release:
Press Release regarding SEA-ME-WE-4 Maintenance from BSCCL
February 25, 2019
List of blocked illegal sites, Instructed by BTRC:
Listed blocked Sites
January 15, 2019
Awareness about Internet Usages:
নিরাপদ ইন্টারনেট ব্যাবহারে সচেতনতা বিষয়ক নির্দেশিকা
October 01, 2018
Dear Valued Subscribers,
As per the latest update from SMW-4 NOC, the maintenance activity was hampered due to presence of the Cyclone . They have provided us the next tentative date of restoration till 07/10/2018.
We appreciate your patience during the maintenance work. Thank you for being with us.
September 25, 2018
Dear Valued Subscribers,
This is to bring your kind attention that an emergency maintenance work is planned on the SEA-ME-WE-4 International Cable System from 25th September 2018 to 30th September 2018 (Tentative) 6 days and during the maintenance window service may be interrupted.
Service Impact: You may experience high latency to some west bound networks during maintenance window.
We appreciate your patience during the maintenance work. Thank you for being with us.
August 01, 2018
Dear Valued Subscribers,
Please be informed that, the Maintenance Window of the below mentioned Planned Maintenance work of SMW4 has been successfully completed by SMW4
July 18, 2018
Dear Valued Subscribers,
This is to bring your kind attention that an emergency maintenance work is planned on the SEA-ME-WE-4 International Cable System from 25th July 2018 to 30th July 2018 (Tentative) 6 days and during the maintenance window service may be interrupted.
Service Impact: Whole country will face SMW4 partial outage and subsequently impact to the end users. You are supposed to get BW congestion, Packet loss and High Latency.
But we are working to mitigate the customer sufferings during the activity period which is expected throughout the country. We are giving all efforts to provide you best support and service. We are hopeful to provide you uninterrupted service. In worst case, you may face some minor QoS issues.
We appreciate your patience during the maintenance work. Thanks for being with BBTSL.
Press Release:
Press Release regarding SEA-ME-WE-4 Maintenance from BSCCL
May 26, 2018
Dear Valued Subscribers,
Please be informed that, the Maintenance Window of the below mentioned Planned Maintenance work of SMW4 has been successfully completed by SMW4
Thank you for being with Broad Band Telecom Services Ltd.
Please feel free to contact with us for further any query.
May 13, 2018
Dear Subscribers,
This is to bring your kind attention that an emergency maintenance work is planned on the SEA-ME-WE-4 International Cable System from 18th May 2018 to 24th May 2018 (Tentative) and during the maintenance window service may be interrupted.
Service Impact: Whole country will face full SMW4 outage and subsequently impact to the end users. You are supposed to get BW congestion, Packet loss and High Latency. But BBTSL is working to mitigate your sufferings during the activity period which is expected throughout the country. We are giving all efforts to provide you best support and service especially Facebook and Google. We are hopeful to provide you uninterrupted service. In worst case, you may face some minor QoS issues.
We will update you in this regard whenever we will get any. Our team will be available to assist you through the process and will share updates as and when available.
April 12, 2018
Please be informed that we have rescheduled the new mail service to go-live on 18 April 2018. Requesting you to download your all mails from BBTSL webmail before 5.00 pm on date 18 April 2018. If you do not download your mails within 5.00 pm in that day (18 April 2018, Wednesday), then you must be lost your mails.
We apologize for any inconvenience that might be caused and thank you for your patience and understanding. Thanks in advance.
April 09, 2018
Dear Valued Subscribers,
Please be informed that Mail Service Upgradation will be
rescheduled due to some unavoidable circumstances. We will let you know when we will receive any information on this issue.
Note: Today (09.04.18) Mail Service Upgradation has been cancelled.
April 02, 2018
Dear Valued Subscribers,
We would like to take this opportunity to thank you for using BBTSL mail service as your satisfaction is extremely important to us. This letter contains important information relating to our mail service upgrade. Please read the following important information carefully and have a good understanding of the things that you need to know due to our mail service upgrade.
We have put great efforts in developing our mail service with the aim of providing you with a more efficient and better service. We have scheduled the new mail service to go-live on 09 April 2018. Requesting you to download your all mails from BBTSL webmail before 5.00 pm on date 09 April 2018. If you do not download your mails within 5.00 pm in that day (09 April 2018, Monday), then you must be lost your mails.
We apologize for any inconvenience that might be caused and thank you for your patience and understanding which will assist in making our mail service upgrade and integration process as smooth as possible.
For any queries, please feel free to call us on helpline at 01755660191, 01730376378–82, 031- 2520550, 2520556, 714126 (Extension 109, 110) or drop a mail at csd@bbts.net, info@bbts.net.
October 30, 2017
Dear Valued Subscribers,
Please be informed that, the Maintenance Window of the below mentioned Planned Maintenance work of SMW4 has been successfully completed by SMW4
Thank you for being with Broad Band Telecom Services Ltd.
Please feel free to contact with us for further any query.
October 23, 2017
Dear Valued Subscribers,
This is to bring your kind attention that an emergency maintenance work is planned on the SEA-ME-WE-4 International Cable System from 24th Oct 2017 to 27th Oct 2017 (Tentative) and during the maintenance window service may be interrupted.
We have taken measures to mitigate this by acquiring additional capacity on alternative routes. However, during the work a possible degradation of internet service may be experienced. We will be closely monitoring the impact and further measures will be taken to minimize the impact.
Whilst we are taking measures to reduce the impact on customers, we would like to apologize for any inconvenience.
We will update you in this regard whenever we will get any. Our team will be available to assist you through the process and will share updates as and when available.
Please feel free to contact us directly at our NOC phone numbers +88 01755-660191 .
Press Release:
Press Release regarding SEA-ME-WE-4 Maintenance from BSCCL
